HealthCare.gov: Had health ins then I was cancelled because the...
A HealthCare.gov customer review by GetHuman user ~mad as hell from November 27th, 2017
Background on ~mad as hell's case
GetHuman: ~mad as hell - can you tell our other HealthCare.gov customers when your case took place?
~mad as hell: Sure. It was evening, on November 25th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~mad as hell a list of common HealthCare.gov problems)
~mad as hell: "Form request" was why I was trying to call.
~mad as hell's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad as hell: Had health ins then I was cancelled because they said I never sent in my birth cert. I called to get reinstated was told I had to send in my birth cert. So I did said never received it then they said I must send driver license. If they never got my birth cert. how did they no I never sent my driver license. So they had to lie about the birth cert. Please contact your senators , congressman and media I did.
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~mad as hell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad as hell: I'd give them a one out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~mad as hell: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~mad as hell: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad as hell taken from his HealthCare.gov customer service problem that occurred on November 25th, 2017.