HealthCare.gov: I am looking for the phone number of Healthcare...
A HealthCare.gov customer review by GetHuman user ~Junglecat99 from November 21st, 2017
Background on ~Junglecat99's case
GetHuman: ~Junglecat99 - can you tell our other HealthCare.gov customers when your case took place?
~Junglecat99: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~Junglecat99 a list of common HealthCare.gov problems)
~Junglecat99: "Update account info" was why I was trying to call.
~Junglecat99's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Junglecat99: I am looking for the phone number of Healthcare.gov's ADVANCE RESOLUTION CENTER. I need to contact them CENTER IMMEDIATELY. This means that I NEED THEIR DIRECT PHONE NUMBER. They do NOT call when they are scheduled to call. They do NOT call back on the same day as they state. They typically make ONE EFFORT to call a consumer and render INAPPROPRIATE DECISIONS based on ZERO KNOWLEDGE because they cannot be bothered to make a sincere effort to reach the consumers that desperately need to speak with them. The customer service at HC.gov is TERRIBLE. Can you believe that a "senior supervisor" had the audacity to say to me (and this is a direct quote): "You may have the symptoms of a stroke but that doesn't mean you're actually having a stroke" (This is to say that the agency will not to hurry to process the application that I ORIGINALLY SUBMITTED IN JANUARY- three months ago- or mark it as "urgent" BECAUSE STROKE SYMPTOMS, IN HER TWISTED ******* MIND DO NOT CONSTITUTE A GENUINE EMERGENCY.
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~Junglecat99: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Junglecat99: I'd give them a three out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~Junglecat99: For that I would say two out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~Junglecat99: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Junglecat99 taken from his HealthCare.gov customer service problem that occurred on November 18th, 2017.