HealthCare.gov: I applied online twice, had problems and tried...
A HealthCare.gov customer review by GetHuman user ~Letmebuyinsurance from November 19th, 2017
Background on ~Letmebuyinsurance's case
GetHuman: ~Letmebuyinsurance - can you tell our other HealthCare.gov customers when your case took place?
~Letmebuyinsurance: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~Letmebuyinsurance a list of common HealthCare.gov problems)
~Letmebuyinsurance: "Setup an account" was why I was trying to call.
~Letmebuyinsurance's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Letmebuyinsurance: I applied online twice, had problems and tried the live online chat..they couldn't help me, called the **** the guy had NO clue. Called the **** last night waited * ***hrs (no exaggeration) before I was disconnected. Tonight waited **min. then when the rep couldn't answer my questions she passed me to a supervisor which took anoth **min and then a lady said hello and told me to hold on..I said no please wait and then I was forwarded to the survey. Total time thus far ** hours and still NO INSURANCE!!!!
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~Letmebuyinsurance: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Letmebuyinsurance: I'd give them a three out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~Letmebuyinsurance: For that I would say two out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~Letmebuyinsurance: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Letmebuyinsurance taken from his HealthCare.gov customer service problem that occurred on November 11th, 2017.