HealthCare.gov: I'd like to make a COMPLAINT concerning Marketp...
A HealthCare.gov customer review by GetHuman user ~drsmith11704 from November 21st, 2017
Background on ~drsmith11704's case
GetHuman: ~drsmith11704 - can you tell our other HealthCare.gov customers when your case took place?
~drsmith11704: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~drsmith11704 a list of common HealthCare.gov problems)
~drsmith11704: "Cancel coverage" was why I was trying to call.
~drsmith11704's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~drsmith11704: I'd like to make a COMPLAINT concerning Marketplace Healthcare.gov**My wife currently has a great healthcare plan under BCBS of North Carolina with a NC State Health Plan. Because of the Affordable Healthcare Act she is not able to add prenatal insurance to her current medical insurance policy, and we found out after the deadline for marketplace that she was pregnant. In order to get prenatal insurance, we must purchase healthcare through the marketplace if we want prenatal. **We called the marketplace, spent several hours on the phone with a representative who says we MUST, because of our household income, file for MEDICAID-- OR we MUST purchase a policy with NO HELP WHATSOEVER! WE ARE NOT ELIGIBLE FOR ANY TAX CREDIT HELP WITH PURCHASING INSURANCE, WE ONLY CAN APPLY FOR MEDICAID. *I was told that it was possible to speak to a resolution case worker. *I told the agent I wanted to speak to a resolution case worker about further options. I was told that my contact information would b
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~drsmith11704: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~drsmith11704: I'd give them a one out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~drsmith11704: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~drsmith11704: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~drsmith11704 taken from his HealthCare.gov customer service problem that occurred on November 14th, 2017.