HealthCare.gov: The absolute worst. Extremely long wait times...
A HealthCare.gov customer review by GetHuman user ~AANR Girl from November 25th, 2017
Background on ~AANR Girl's case
GetHuman: ~AANR Girl - can you tell our other HealthCare.gov customers when your case took place?
~AANR Girl: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~AANR Girl a list of common HealthCare.gov problems)
~AANR Girl: "Setup an account" was why I was trying to call.
~AANR Girl's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AANR Girl: The absolute worst. Extremely long wait times. Representatives, for lack of a better term, really ****.
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~AANR Girl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AANR Girl: I'd give them a one out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~AANR Girl: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~AANR Girl: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AANR Girl taken from his HealthCare.gov customer service problem that occurred on November 19th, 2017.