HealthCare.gov: cancelled healthcare only to have them put in w...
A HealthCare.gov customer review by GetHuman user ~angry as a hornet from November 27th, 2017
Background on ~angry as a hornet's case
GetHuman: ~angry as a hornet - can you tell our other HealthCare.gov customers when your case took place?
~angry as a hornet: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~angry as a hornet a list of common HealthCare.gov problems)
~angry as a hornet: "Cancel coverage" was why I was trying to call.
~angry as a hornet's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry as a hornet: cancelled healthcare only to have them put in wrong cxl date and cost me over *** of my tax return...no one can fix the problem and basically was told "too bad".
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~angry as a hornet: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry as a hornet: I'd give them a one out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~angry as a hornet: For that I would say four out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~angry as a hornet: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry as a hornet taken from his HealthCare.gov customer service problem that occurred on November 25th, 2017.