HealthPort Inc.: Called the customer service department and was...
A HealthPort Inc. customer review by GetHuman user ~giddy grandma from November 10th, 2017
Background on ~giddy grandma's case
GetHuman: ~giddy grandma - can you tell our other HealthPort Inc. customers when your case took place?
~giddy grandma: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to HealthPort Inc., and if so, how?
GetHuman: And which of these common HealthPort Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~giddy grandma a list of common HealthPort Inc. problems)
~giddy grandma: "Coverage question" was why I was trying to call.
~giddy grandma's review of HealthPort Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthPort Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~giddy grandma: Called the customer service department and was put on hold for nearly ** minutes. When they finally answered the phone I asked if ** minutes is their normal wait time. The lady on the other end said,"well its lunch time people here need to eat too, what do you want". What I wanted at the point was a manager and asked for one only to be put on hold again for another ** minutes. Even after the wait I still did not get a manager, instead I got another customer service representative that was just as rude. I hung up and called the facility directly where they were the most helpful and polite people* it was like night and day. The corporate office people do not care one bit, but the local people at my doctors office helped me with everything i needed* which was a new authorization form as my original was not filled out properly (sensitive information), which was my fault.
GetHuman: Let's quantify your experience contacting HealthPort Inc.. On a scale of 1 to 5, how easy is it go get help on a HealthPort Inc. problem?
~giddy grandma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~giddy grandma: I'd give them a one out of five on communication.
GetHuman: And what about HealthPort Inc.'s ability to quickly and effectively address your problem?
~giddy grandma: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthPort Inc. customers?
~giddy grandma: Call them early in the day or late. Don't forget any personal or account information you might need for HealthPort Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~giddy grandma taken from his HealthPort Inc. customer service problem that occurred on November 5th, 2017.