Hearst Corporation: Customer service woman was very rude and dismis...
A Hearst Corporation customer review by GetHuman user ~Angry customer from November 25th, 2017
Background on ~Angry customer's case
GetHuman: ~Angry customer - can you tell our other Hearst Corporation customers when your case took place?
~Angry customer: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Hearst Corporation, and if so, how?
GetHuman: And which of these common Hearst Corporation customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry customer a list of common Hearst Corporation problems)
~Angry customer: "None of those really matches why I wanted to call Hearst Corporation that day." was why I was trying to call.
~Angry customer's review of Hearst Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearst Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry customer: Customer service woman was very rude and dismissive. I called about a free gift for prompt renewal of Oprah Magazine was never delivered over * months later. I keep being told it will be sent out and I must wait additional two months. This has happened three times! When I asked foe something else to be sent in it's place since it wad obvious the promised gift would never be sent, I was told there was nothing to be done except to wait another nine weeks! I am so appalled that Oprah magazine promises a free gift with renewals but never sends them out. I finally had to ask for a supervisor because she was so rude. Clearly, it seems that they believe that if they tell us to "wait two more months" enough times we will just go away. Very, very poor customer service.
GetHuman: Let's quantify your experience contacting Hearst Corporation. On a scale of 1 to 5, how easy is it go get help on a Hearst Corporation problem?
~Angry customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry customer: I'd give them a five out of five on communication.
GetHuman: And what about Hearst Corporation's ability to quickly and effectively address your problem?
~Angry customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Hearst Corporation customers?
~Angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for Hearst Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry customer taken from his Hearst Corporation customer service problem that occurred on November 17th, 2017.