Hearst Corporation: Poor Customer Service and no response from your...
A Hearst Corporation customer review by GetHuman user GetHuman-thecusto from December 5th, 2017
Background on GetHuman-thecusto's case
GetHuman: GetHuman-thecusto - can you tell our other Hearst Corporation customers when your case took place?
GetHuman-thecusto: Sure. It was late at night, on November 30th.
GetHuman: Did you reach out to Hearst Corporation, and if so, how?
GetHuman: And which of these common Hearst Corporation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-thecusto a list of common Hearst Corporation problems)
GetHuman-thecusto: "None of those really matches why I wanted to call Hearst Corporation that day." was why I was trying to call.
GetHuman-thecusto's review of Hearst Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearst Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-thecusto: Poor Customer Service and no response from your local office in Buffalo NY
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-thecusto: My new local directory was delivered to me ! My business heading Hats Retail was eliminated along wth tmy phone number ! After ** years in business !! I want to know why!!?? And who will reimburse me for lost customers seeking my services !! Along with revenue !!! Your local edge office hasn't responded to my emails ! Along with phone calls ! This is terrible ! And I would like a answer to who dropped the ball on your end!!! Gary White. the Custom Hatter **** Broadeay Buffalo NY ***** (***)***-****
GetHuman: Let's quantify your experience contacting Hearst Corporation. On a scale of 1 to 5, how easy is it go get help on a Hearst Corporation problem?
GetHuman-thecusto: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-thecusto: I'd give them a four out of five on communication.
GetHuman: And what about Hearst Corporation's ability to quickly and effectively address your problem?
GetHuman-thecusto: For that I would say three out of five.
GetHuman: And finally- any advice for other Hearst Corporation customers?
GetHuman-thecusto: Call them early in the day or late. Don't forget any personal or account information you might need for Hearst Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-thecusto taken from his Hearst Corporation customer service problem that occurred on November 30th, 2017.