Herff Jones: ******* I am very unimpressed with the lack of...
A Herff Jones customer review by GetHuman user GetHuman-342068 from November 26th, 2017
Background on GetHuman-342068's case
GetHuman: GetHuman-342068 - can you tell our other Herff Jones customers when your case took place?
GetHuman-342068: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Herff Jones, and if so, how?
GetHuman: And which of these common Herff Jones customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-342068 a list of common Herff Jones problems)
GetHuman-342068: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-342068's review of Herff Jones customer service
GetHuman: So how would you sum up your experience for GetHuman's Herff Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-342068: ******* I am very unimpressed with the lack of professionalism and consideration this company has displayed. My daughters ring ceremony was to be held this evening at *** and they announce in a school assembly **** that it has been cancelled until *******. No warning, notice or thought to the family and friends that people have invited and had to change their schedule to attend this. **** service for a $****.** graduation ring package....Would never recommend. I don't even give it one star, the website made me click it to leave my review!!!
GetHuman: Let's quantify your experience contacting Herff Jones. On a scale of 1 to 5, how easy is it go get help on a Herff Jones problem?
GetHuman-342068: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-342068: I'd give them a one out of five on communication.
GetHuman: And what about Herff Jones's ability to quickly and effectively address your problem?
GetHuman-342068: For that I would say four out of five.
GetHuman: And finally- any advice for other Herff Jones customers?
GetHuman-342068: Call them early in the day or late. Don't forget any personal or account information you might need for Herff Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-342068 taken from his Herff Jones customer service problem that occurred on November 18th, 2017.