Hertz - Customer Support: Crazy wait time for wrong line and transferred...

A Hertz - Customer Support customer review by GetHuman user ~republican 4 life from November 22nd, 2017

Background on ~republican 4 life's case

GetHuman: ~republican 4 life - can you tell our other Hertz - Customer Support customers when your case took place?
~republican 4 life: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
~republican 4 life: I used a phone number I found on the GetHuman Hertz - Customer Support customer service contact info page: Contact Hertz - Customer Support Customer Service
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~republican 4 life a list of common Hertz - Customer Support problems)
~republican 4 life: "Make a booking" was why I was trying to call.

~republican 4 life's review of Hertz - Customer Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~republican 4 life: Crazy wait time for wrong line and transferred.once I was "helped" I've been told my * day rental will be refunded to the one day rental which is all I need it for. We will see.....
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~republican 4 life: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~republican 4 life: I'd give them a one out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~republican 4 life: For that I would say two out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~republican 4 life: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~republican 4 life taken from his Hertz - Customer Support customer service problem that occurred on November 12th, 2017.

Hertz - Customer Support

1.92 of 5 stars | 74 reviews

~republican 4 life's Hertz - Customer Support Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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