Hertz: Answered my international rental questions*diff...
A Hertz customer review by GetHuman user ~cramer 54 from November 17th, 2017
Background on ~cramer 54's case
GetHuman: ~cramer 54 - can you tell our other Hertz customers when your case took place?
~cramer 54: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~cramer 54 a list of common Hertz problems)
~cramer 54: "Overcharge/Strange charge" was why I was trying to call.
~cramer 54's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cramer 54: Answered my international rental questions*different pickup and dropoff cities*hours of operation*location address. Very clear answers. Agent not confused at all, and helped me clarify.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~cramer 54: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cramer 54: I'd give them a two out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~cramer 54: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz customers?
~cramer 54: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cramer 54 taken from his Hertz customer service problem that occurred on November 13th, 2017.