Hertz: Does anyone remember customer service* You coul...

A Hertz customer review by GetHuman user ~Wayne from November 26th, 2017

Background on ~Wayne's case

GetHuman: ~Wayne - can you tell our other Hertz customers when your case took place?
~Wayne: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Hertz, and if so, how?
~Wayne: I used the 800-654-3131 number I found for on the GetHuman Hertz customer phone number page I was on: Hertz Customer Service Phone Number
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~Wayne a list of common Hertz problems)
~Wayne: "Change booking" was why I was trying to call.

~Wayne's review of Hertz customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wayne: Does anyone remember customer service* You could talk to a person in our country who actually cared about our needs. Now I must learn a foreign language to communicate. *****!
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~Wayne: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wayne: I'd give them a one out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~Wayne: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz customers?
~Wayne: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wayne taken from his Hertz customer service problem that occurred on November 19th, 2017.

Hertz

2.08 of 5 stars | 87 reviews

~Wayne's Hertz Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hertz, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hertz in any way.

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