Hertz: Hello on *-**-**, I had to return my car rental...
A Hertz customer review by GetHuman user ~Nicole from November 15th, 2017
Background on ~Nicole's case
GetHuman: ~Nicole - can you tell our other Hertz customers when your case took place?
~Nicole: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~Nicole a list of common Hertz problems)
~Nicole: "Find a Reservation" was why I was trying to call.
~Nicole's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nicole: Hello on *-**-**, I had to return my car rental to switch the car out due to the fact that the car charger didnt work. In Humble ,Tx THe Rep name is Jacob. & I explain to Jacob I was totally inconvient could u up grade the vechile he said yes for $**.** a day. I said no I thought it would be complentry due to the inconvients of my phone falling dead while going out of town. He told me I would have to go back to the other hertz on south loop in houston,tx. I said well this is hertz whats the differenceand the other location is close. He refuse and told me flat out "*I DONT WANT TOO"*! He wasn't professional or understanding I wasn't accomadated like I should have been I spend money with u all often and just wanted to be treated fairly and Jacob at the humble tx location didn't care and clearly state it when he told me "No I DON'T WANT TOO". What happen to customer service. My Name is Nicole SIMIEN MY NUMBER IS ***-***-**** AND MY EMAIL IS *****@***.com. Please contact
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~Nicole: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nicole: I'd give them a three out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~Nicole: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz customers?
~Nicole: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nicole taken from his Hertz customer service problem that occurred on November 12th, 2017.