Hewlett Packard - Business Support: Said "Operator" only once, and was connected to...

A Hewlett Packard - Business Support customer review by GetHuman user ~MSUHC from October 27th, 2017

Background on ~MSUHC's case

GetHuman: ~MSUHC - can you tell our other Hewlett Packard - Business Support customers when your case took place?
~MSUHC: Sure. It was morning, on October 18th.
GetHuman: Did you reach out to Hewlett Packard - Business Support, and if so, how?
~MSUHC: I used the 800-334-5144 number I found for on the GetHuman Hewlett Packard - Business Support customer phone number page I was on: Hewlett Packard - Business Support Customer Service Phone Number
GetHuman: And which of these common Hewlett Packard - Business Support customer issues best describes the reason you wanted to talk to them?
(Shows ~MSUHC a list of common Hewlett Packard - Business Support problems)
~MSUHC: "Technical support" was why I was trying to call.

~MSUHC's review of Hewlett Packard - Business Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Hewlett Packard - Business Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MSUHC: Said "Operator" only once, and was connected to a representative who then transferred me to appropriate assistant.
GetHuman: Let's quantify your experience contacting Hewlett Packard - Business Support. On a scale of 1 to 5, how easy is it go get help on a Hewlett Packard - Business Support problem?
~MSUHC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MSUHC: I'd give them a two out of five on communication.
GetHuman: And what about Hewlett Packard - Business Support's ability to quickly and effectively address your problem?
~MSUHC: For that I would say three out of five.
GetHuman: And finally- any advice for other Hewlett Packard - Business Support customers?
~MSUHC: Call them early in the day or late. Don't forget any personal or account information you might need for Hewlett Packard - Business Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MSUHC taken from his Hewlett Packard - Business Support customer service problem that occurred on October 18th, 2017.

Hewlett Packard - Business Support

2.50 of 5 stars | 10 reviews

~MSUHC's Hewlett Packard - Business Support Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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