HickoryFarms.com: I ordered a large order for multiple addresses...
A HickoryFarms.com customer review by GetHuman user ~Lewis from November 13th, 2017
Background on ~Lewis's case
GetHuman: ~Lewis - can you tell our other HickoryFarms.com customers when your case took place?
~Lewis: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to HickoryFarms.com, and if so, how?
GetHuman: And which of these common HickoryFarms.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Lewis a list of common HickoryFarms.com problems)
~Lewis: "Warranty claim" was why I was trying to call.
~Lewis's review of HickoryFarms.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HickoryFarms.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lewis: I ordered a large order for multiple addresses on line for Christmas. The order was completely incorrect in the order confirmation. I have contacted customer service both via email and the *-*** number and while everyone is very nice and helpful, each time the problem becomes worse. Despite the reps seeming to understand the errors in the order, they repeat, rather than correct the errors, they cancel parts of the order, they send multiple incorrect items to the wrong address. It has been a nightmare. I have requested a refund. Although they claim they have issued it, still nothing. Do NOT order from this company!
GetHuman: Let's quantify your experience contacting HickoryFarms.com. On a scale of 1 to 5, how easy is it go get help on a HickoryFarms.com problem?
~Lewis: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lewis: I'd give them a one out of five on communication.
GetHuman: And what about HickoryFarms.com's ability to quickly and effectively address your problem?
~Lewis: For that I would say two out of five.
GetHuman: And finally- any advice for other HickoryFarms.com customers?
~Lewis: Call them early in the day or late. Don't forget any personal or account information you might need for HickoryFarms.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lewis taken from his HickoryFarms.com customer service problem that occurred on November 12th, 2017.