HickoryFarms.com: It took ** minutes to reach help. Once I did, I...
A HickoryFarms.com customer review by GetHuman user ~Jess from November 14th, 2017
Background on ~Jess's case
GetHuman: ~Jess - can you tell our other HickoryFarms.com customers when your case took place?
~Jess: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to HickoryFarms.com, and if so, how?
GetHuman: And which of these common HickoryFarms.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jess a list of common HickoryFarms.com problems)
~Jess: "Change order" was why I was trying to call.
~Jess's review of HickoryFarms.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HickoryFarms.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jess: It took ** minutes to reach help. Once I did, I actually had to talk the CSR in to giving me the tracker I needed since it was incorrect on their website. He became annoyed at the request, did not thank me at the end, and just hung up.
GetHuman: Let's quantify your experience contacting HickoryFarms.com. On a scale of 1 to 5, how easy is it go get help on a HickoryFarms.com problem?
~Jess: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jess: I'd give them a four out of five on communication.
GetHuman: And what about HickoryFarms.com's ability to quickly and effectively address your problem?
~Jess: For that I would say one out of five.
GetHuman: And finally- any advice for other HickoryFarms.com customers?
~Jess: Call them early in the day or late. Don't forget any personal or account information you might need for HickoryFarms.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jess taken from his HickoryFarms.com customer service problem that occurred on November 11th, 2017.