HigherOne: I was helped in no time. I had misplaced my car...
A HigherOne customer review by GetHuman user ~Toya Clater from November 23rd, 2017
Background on ~Toya Clater's case
GetHuman: ~Toya Clater - can you tell our other HigherOne customers when your case took place?
~Toya Clater: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~Toya Clater a list of common HigherOne problems)
~Toya Clater: "Eligibility question" was why I was trying to call.
~Toya Clater's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Toya Clater: I was helped in no time. I had misplaced my card and it is $** to replace. Pretty steep, but I had great service. Thanks for the Help!
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~Toya Clater: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Toya Clater: I'd give them a three out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~Toya Clater: For that I would say five out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~Toya Clater: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Toya Clater taken from his HigherOne customer service problem that occurred on November 22nd, 2017.