HigherOne: Their ATM broke down and told me I could visit...
A HigherOne customer review by GetHuman user ~Ricky Souza from November 5th, 2017
Background on ~Ricky Souza's case
GetHuman: ~Ricky Souza - can you tell our other HigherOne customers when your case took place?
~Ricky Souza: Yes. It was morning, on October 29th.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~Ricky Souza a list of common HigherOne problems)
~Ricky Souza: "Update account information" was why I was trying to call.
~Ricky Souza's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ricky Souza: Their ATM broke down and told me I could visit any ATM I chose to withdrawl my money and they would cover the fee and lied. Stole my money. I was a faithful customer for * ish years. I had direct deposit from my employer. I was a victim of identity theft twice within * months. They have horrible communication skills. One CSR will tell you one thing and another CSR will tell you another. STAY AWAY FROM THIS BANK!!!!!! I am trying to spead the word to get them shut down. Dont fall victim to their scam of what they call a business.
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~Ricky Souza: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ricky Souza: I'd give them a five out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~Ricky Souza: For that I would say two out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~Ricky Souza: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ricky Souza taken from his HigherOne customer service problem that occurred on October 29th, 2017.