HobbyTron: I tried to resolve my problem with online chat...
A HobbyTron customer review by GetHuman user ~anonymous from November 14th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other HobbyTron customers when your case took place?
~anonymous: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to HobbyTron, and if so, how?
GetHuman: And which of these common HobbyTron customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common HobbyTron problems)
~anonymous: "Make a purchase" was why I was trying to contact.
~anonymous's review of HobbyTron customer service
GetHuman: So how would you sum up your experience for GetHuman's HobbyTron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I tried to resolve my problem with online chat and email which did not resolve my problem but only made it worse. I called the *** number hoping to talk to a live person and someone picked up in * minute! She solved my problem*in less than * minutes.
GetHuman: Let's quantify your experience contacting HobbyTron. On a scale of 1 to 5, how easy is it go get help on a HobbyTron problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about HobbyTron's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other HobbyTron customers?
~anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for HobbyTron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his HobbyTron customer service problem that occurred on November 9th, 2017.