HobbyTron: oderd * items and payed $***.** got * items wor...

A HobbyTron customer review by GetHuman user ~ken from November 14th, 2017

Background on ~ken's case

GetHuman: ~ken - can you tell our other HobbyTron customers when your case took place?
~ken: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to HobbyTron, and if so, how?
~ken: I used a email I found on the GetHuman HobbyTron customer service contact info page: Contact HobbyTron Customer Service
GetHuman: And which of these common HobbyTron customer issues best describes the reason you wanted to talk to them?
(Shows ~ken a list of common HobbyTron problems)
~ken: "Overcharge/Strange charge" was why I was trying to contact.

~ken's review of HobbyTron customer service

GetHuman: So how would you sum up your experience for GetHuman's HobbyTron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ken: oderd * items and payed $***.** got * items worth $**.** & * has boken peice with oder form that has my hole oder but only * out * items in boxes & no will contact me.
GetHuman: Let's quantify your experience contacting HobbyTron. On a scale of 1 to 5, how easy is it go get help on a HobbyTron problem?
~ken: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ken: I'd give them a four out of five on communication.
GetHuman: And what about HobbyTron's ability to quickly and effectively address your problem?
~ken: For that I would say three out of five.
GetHuman: And finally- any advice for other HobbyTron customers?
~ken: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for HobbyTron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ken taken from his HobbyTron customer service problem that occurred on November 11th, 2017.

HobbyTron

2.00 of 5 stars | 18 reviews

~ken's HobbyTron Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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