Holiday Inn: Hit a human quick. Spoke to someone obviously...
A Holiday Inn customer review by GetHuman user ~whatever from November 11th, 2017
Background on ~whatever's case
GetHuman: ~whatever - can you tell our other Holiday Inn customers when your case took place?
~whatever: Yes I can. It was late at night, on November 1st.
GetHuman: Did you reach out to Holiday Inn, and if so, how?
GetHuman: And which of these common Holiday Inn customer issues best describes the reason you wanted to talk to them?
(Shows ~whatever a list of common Holiday Inn problems)
~whatever: "Overcharge/Strange charge" was why I was trying to call.
~whatever's review of Holiday Inn customer service
GetHuman: So how would you sum up your experience for GetHuman's Holiday Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~whatever: Hit a human quick. Spoke to someone obviously in a foreign country. She had a poor understanding of what 'book the two cheapest rooms you have' was. Kept trying to offer me more expensive choices.
GetHuman: Let's quantify your experience contacting Holiday Inn. On a scale of 1 to 5, how easy is it go get help on a Holiday Inn problem?
~whatever: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~whatever: I'd give them a one out of five on communication.
GetHuman: And what about Holiday Inn's ability to quickly and effectively address your problem?
~whatever: For that I would say two out of five.
GetHuman: And finally- any advice for other Holiday Inn customers?
~whatever: Call them early in the day or late. Don't forget any personal or account information you might need for Holiday Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~whatever taken from his Holiday Inn customer service problem that occurred on November 1st, 2017.