Holiday Inn: The rate for my reservation increased by $** in...
A Holiday Inn customer review by GetHuman user GetHuman-437615 from November 17th, 2017
Background on GetHuman-437615's case
GetHuman: GetHuman-437615 - can you tell our other Holiday Inn customers when your case took place?
GetHuman-437615: Yes I can. It was late at night, on November 8th.
GetHuman: Did you reach out to Holiday Inn, and if so, how?
GetHuman: And which of these common Holiday Inn customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437615 a list of common Holiday Inn problems)
GetHuman-437615: "Loyalty program" was why I was trying to call.
GetHuman-437615's review of Holiday Inn customer service
GetHuman: So how would you sum up your experience for GetHuman's Holiday Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437615: The rate for my reservation increased by $** in an hour. Realized i wanted to stay an extra night and the rate increased!!! Then the operator told me that she had been doing this for * yrs and she was right. WRONG ANSWER*!!
GetHuman: Let's quantify your experience contacting Holiday Inn. On a scale of 1 to 5, how easy is it go get help on a Holiday Inn problem?
GetHuman-437615: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437615: I'd give them a one out of five on communication.
GetHuman: And what about Holiday Inn's ability to quickly and effectively address your problem?
GetHuman-437615: For that I would say one out of five.
GetHuman: And finally- any advice for other Holiday Inn customers?
GetHuman-437615: Call them early in the day or late. Don't forget any personal or account information you might need for Holiday Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437615 taken from his Holiday Inn customer service problem that occurred on November 8th, 2017.