Holiday Inn: Miscommunication and and misiformation aboubd a...
A Holiday Inn customer review by GetHuman user ~dazed and confused from November 17th, 2017
Background on ~dazed and confused's case
GetHuman: ~dazed and confused - can you tell our other Holiday Inn customers when your case took place?
~dazed and confused: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Holiday Inn, and if so, how?
GetHuman: And which of these common Holiday Inn customer issues best describes the reason you wanted to talk to them?
(Shows ~dazed and confused a list of common Holiday Inn problems)
~dazed and confused: "Make a booking" was why I was trying to call.
~dazed and confused's review of Holiday Inn customer service
GetHuman: So how would you sum up your experience for GetHuman's Holiday Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dazed and confused: Miscommunication and and misiformation aboubd at Holiday Inn. Depending upon when you call to whom you speak the answer will change. Happy to take your money but extremely slow about making a refund to your credit card!
GetHuman: Let's quantify your experience contacting Holiday Inn. On a scale of 1 to 5, how easy is it go get help on a Holiday Inn problem?
~dazed and confused: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dazed and confused: I'd give them a four out of five on communication.
GetHuman: And what about Holiday Inn's ability to quickly and effectively address your problem?
~dazed and confused: For that I would say one out of five.
GetHuman: And finally- any advice for other Holiday Inn customers?
~dazed and confused: Call them early in the day or late. Don't forget any personal or account information you might need for Holiday Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dazed and confused taken from his Holiday Inn customer service problem that occurred on November 8th, 2017.