Home Delivery Network (UK): do not ever use this company. the drivers can n...
A Home Delivery Network (UK) customer review by GetHuman user GetHuman-183473 from October 31st, 2017
Background on GetHuman-183473's case
GetHuman: GetHuman-183473 - can you tell our other Home Delivery Network (UK) customers when your case took place?
GetHuman-183473: Yup. It was morning, on October 23rd.
GetHuman: Did you reach out to Home Delivery Network (UK), and if so, how?
GetHuman: And which of these common Home Delivery Network (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-183473 a list of common Home Delivery Network (UK) problems)
GetHuman-183473: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-183473's review of Home Delivery Network (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Delivery Network (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-183473: do not ever use this company. the drivers can not follow simple instructions, their depots are miles away from home. and when you ask them to re deliver they dont. I ordered some stuff from the early learning centre, they stated that the parcel would be with me with in a few days. I specified that if I was not in, to leave it at my neighboroughs. they tried to deliver the parcels, and everyone was at work. they did not even knock at the neighboroughs as asked. A card was just shoved throw the dooor with no name on it, when I contacted the depot they stated that they deliver from *am to * pm, but then stated at * **pm that the parcel was back in the depot which is in Norwich over a *** mile round trip for me. I e-mail the company on sunday for the delivery on Monday. but they could not even get this right. and i had to pay my mother in law a days wages to stay in for the day, home did not deliver until the next day but not until we chased them up. very bad service. I can not even find
GetHuman: Let's quantify your experience contacting Home Delivery Network (UK). On a scale of 1 to 5, how easy is it go get help on a Home Delivery Network (UK) problem?
GetHuman-183473: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-183473: I'd give them a one out of five on communication.
GetHuman: And what about Home Delivery Network (UK)'s ability to quickly and effectively address your problem?
GetHuman-183473: For that I would say two out of five.
GetHuman: And finally- any advice for other Home Delivery Network (UK) customers?
GetHuman-183473: Call them early in the day or late. Don't forget any personal or account information you might need for Home Delivery Network (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-183473 taken from his Home Delivery Network (UK) customer service problem that occurred on October 23rd, 2017.