HomeAway.com: I have called three times, and waited on hold f...
A HomeAway.com customer review by GetHuman user ~roo from November 24th, 2017
Background on ~roo's case
GetHuman: ~roo - can you tell our other HomeAway.com customers when your case took place?
~roo: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to HomeAway.com, and if so, how?
GetHuman: And which of these common HomeAway.com customer issues best describes the reason you wanted to talk to them?
(Shows ~roo a list of common HomeAway.com problems)
~roo: "Account Access" was why I was trying to call.
~roo's review of HomeAway.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HomeAway.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~roo: I have called three times, and waited on hold for ** minutes with -*- answer. I have written * emails, with -*- response. I don't understand how it is even legal to have zero customer service to handle issues. I am a property owner whom sustained substantial damage, and they will not respond to any email, even though I purchased their SCAM insurance.(Which entails asking the tenant, "Did you cause this damage?" If the tenant says "no", your claim is denied.
GetHuman: Let's quantify your experience contacting HomeAway.com. On a scale of 1 to 5, how easy is it go get help on a HomeAway.com problem?
~roo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~roo: I'd give them a three out of five on communication.
GetHuman: And what about HomeAway.com's ability to quickly and effectively address your problem?
~roo: For that I would say one out of five.
GetHuman: And finally- any advice for other HomeAway.com customers?
~roo: Call them early in the day or late. Don't forget any personal or account information you might need for HomeAway.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~roo taken from his HomeAway.com customer service problem that occurred on November 22nd, 2017.