HomeAway.com: The WORST customer service

A HomeAway.com customer review by GetHuman user GetHuman-sharonb from November 29th, 2017

Background on GetHuman-sharonb's case

GetHuman: GetHuman-sharonb - can you tell our other HomeAway.com customers when your case took place?
GetHuman-sharonb: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to HomeAway.com, and if so, how?
GetHuman-sharonb: I used the 877-228-3145 number I found for on the GetHuman HomeAway.com customer phone number page I was on: HomeAway.com Customer Service Phone Number
GetHuman: And which of these common HomeAway.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sharonb a list of common HomeAway.com problems)
GetHuman-sharonb: "Complaint" was why I was trying to call.

GetHuman-sharonb's review of HomeAway.com customer service

GetHuman: So how would you sum up your experience for GetHuman's HomeAway.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sharonb: The WORST customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-sharonb: VRBO has the worst customer service company since they were bought out by HomeAway. They ****!
GetHuman: Let's quantify your experience contacting HomeAway.com. On a scale of 1 to 5, how easy is it go get help on a HomeAway.com problem?
GetHuman-sharonb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sharonb: I'd give them a two out of five on communication.
GetHuman: And what about HomeAway.com's ability to quickly and effectively address your problem?
GetHuman-sharonb: For that I would say three out of five.
GetHuman: And finally- any advice for other HomeAway.com customers?
GetHuman-sharonb: Call them early in the day or late. Don't forget any personal or account information you might need for HomeAway.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sharonb taken from his HomeAway.com customer service problem that occurred on November 20th, 2017.


1.80 of 5 stars | 26 reviews

GetHuman-sharonb's HomeAway.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HomeAway.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HomeAway.com in any way.

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