HomeAway.com: Very difficult to get help anywhere ...whether...
A HomeAway.com customer review by GetHuman user ~Joan D. from November 24th, 2017
Background on ~Joan D.'s case
GetHuman: ~Joan D. - can you tell our other HomeAway.com customers when your case took place?
~Joan D.: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to HomeAway.com, and if so, how?
GetHuman: And which of these common HomeAway.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Joan D. a list of common HomeAway.com problems)
~Joan D.: "Insurance claim" was why I was trying to call.
~Joan D.'s review of HomeAway.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HomeAway.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joan D.: Very difficult to get help anywhere ...whether on Homeaway website or via telephone. Highly frustrating!
GetHuman: Let's quantify your experience contacting HomeAway.com. On a scale of 1 to 5, how easy is it go get help on a HomeAway.com problem?
~Joan D.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joan D.: I'd give them a five out of five on communication.
GetHuman: And what about HomeAway.com's ability to quickly and effectively address your problem?
~Joan D.: For that I would say four out of five.
GetHuman: And finally- any advice for other HomeAway.com customers?
~Joan D.: Call them early in the day or late. Don't forget any personal or account information you might need for HomeAway.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joan D. taken from his HomeAway.com customer service problem that occurred on November 23rd, 2017.