HostGator.com: Long wait, lady sounded foreign. Long time to v...
A HostGator.com customer review by GetHuman user ~inoah1997 from November 21st, 2017
Background on ~inoah1997's case
GetHuman: ~inoah1997 - can you tell our other HostGator.com customers when your case took place?
~inoah1997: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to HostGator.com, and if so, how?
GetHuman: And which of these common HostGator.com customer issues best describes the reason you wanted to talk to them?
(Shows ~inoah1997 a list of common HostGator.com problems)
~inoah1997: "Lower my bill" was why I was trying to call.
~inoah1997's review of HostGator.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HostGator.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~inoah1997: Long wait, lady sounded foreign. Long time to verify identity and a long wait while lady went to verify information.
GetHuman: Let's quantify your experience contacting HostGator.com. On a scale of 1 to 5, how easy is it go get help on a HostGator.com problem?
~inoah1997: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~inoah1997: I'd give them a five out of five on communication.
GetHuman: And what about HostGator.com's ability to quickly and effectively address your problem?
~inoah1997: For that I would say five out of five.
GetHuman: And finally- any advice for other HostGator.com customers?
~inoah1997: Call them early in the day or late. Don't forget any personal or account information you might need for HostGator.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~inoah1997 taken from his HostGator.com customer service problem that occurred on November 18th, 2017.