HostGator.com: Unlike iPage they do not offer VPS dedicated su...

A HostGator.com customer review by GetHuman user ~pdane from November 20th, 2017

Background on ~pdane's case

GetHuman: ~pdane - can you tell our other HostGator.com customers when your case took place?
~pdane: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to HostGator.com, and if so, how?
~pdane: I used the 866-964-2867 number I found for on the GetHuman HostGator.com customer phone number page I was on: HostGator.com Customer Service Phone Number
GetHuman: And which of these common HostGator.com customer issues best describes the reason you wanted to talk to them?
(Shows ~pdane a list of common HostGator.com problems)
~pdane: "Service problem" was why I was trying to call.

~pdane's review of HostGator.com customer service

GetHuman: So how would you sum up your experience for GetHuman's HostGator.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pdane: Unlike iPage they do not offer VPS dedicated support yet charge almost *x as much. Old equipment and unless level * tech on the phone, forget about getting things resolved after more than * hour. Leaving to iPage
GetHuman: Let's quantify your experience contacting HostGator.com. On a scale of 1 to 5, how easy is it go get help on a HostGator.com problem?
~pdane: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pdane: I'd give them a five out of five on communication.
GetHuman: And what about HostGator.com's ability to quickly and effectively address your problem?
~pdane: For that I would say five out of five.
GetHuman: And finally- any advice for other HostGator.com customers?
~pdane: Call them early in the day or late. Don't forget any personal or account information you might need for HostGator.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pdane taken from his HostGator.com customer service problem that occurred on November 19th, 2017.

HostGator.com

5.00 of 5 stars | 17 reviews

~pdane's HostGator.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HostGator.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HostGator.com in any way.

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