Hotels.com: Tried to re-book a hotel that I had to cancel...
A Hotels.com customer review by GetHuman user GetHuman-201753 from November 14th, 2017
Background on GetHuman-201753's case
GetHuman: GetHuman-201753 - can you tell our other Hotels.com customers when your case took place?
GetHuman-201753: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-201753 a list of common Hotels.com problems)
GetHuman-201753: "Change a Reservation" was why I was trying to call.
GetHuman-201753's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-201753: Tried to re-book a hotel that I had to cancel ** min prior! Talked on the phone with someone for ** minutes, he quoted me, and when I confirmed the booking, he told me he didn't book it fast enough and the price had gone up $***night! When I asked for a supervisor, he put me on hold and hung up. Called back and got a "supervisor" who told me she had no-one above her in the company and she managed the customer support so if she couldn't help me, no-one could. She also refused to give me any information to track*report the call.
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
GetHuman-201753: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-201753: I'd give them a three out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
GetHuman-201753: For that I would say four out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
GetHuman-201753: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-201753 taken from his Hotels.com customer service problem that occurred on November 5th, 2017.