Houston Chronicle: I called yesterday because my Sunday paper did...
A Houston Chronicle customer review by GetHuman user ~Patricia Garrison from November 15th, 2017
Background on ~Patricia Garrison's case
GetHuman: ~Patricia Garrison - can you tell our other Houston Chronicle customers when your case took place?
~Patricia Garrison: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia Garrison a list of common Houston Chronicle problems)
~Patricia Garrison: "Delivery problem" was why I was trying to call.
~Patricia Garrison's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia Garrison: I called yesterday because my Sunday paper did not come. I was advised that it would be here today, WELL, IT IS NOT!!! Subscriber services ****!!!!!
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Patricia Garrison: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia Garrison: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Patricia Garrison: For that I would say two out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Patricia Garrison: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia Garrison taken from his Houston Chronicle customer service problem that occurred on November 8th, 2017.