Houston Chronicle: To the best of my knowledge, we pay for the pap...
A Houston Chronicle customer review by GetHuman user ~Jim from November 26th, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other Houston Chronicle customers when your case took place?
~Jim: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common Houston Chronicle problems)
~Jim: "Delivery problem" was why I was trying to call.
~Jim's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: To the best of my knowledge, we pay for the paper to be delivered Wed-Sun, but frequently do not receive the paper and calling to register a complaint never accomplishes anything. We're always promised it will be delivered and that never happens. I was to cancel my subscription immediately. Fed up!
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Jim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a two out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Jim: For that I would say one out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his Houston Chronicle customer service problem that occurred on November 22nd, 2017.