HughesNet: I am thinking of pursuing a class action law su...
A HughesNet customer review by GetHuman user ~no more hughesnet from November 14th, 2017
Background on ~no more hughesnet's case
GetHuman: ~no more hughesnet - can you tell our other HughesNet customers when your case took place?
~no more hughesnet: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~no more hughesnet a list of common HughesNet problems)
~no more hughesnet: "Device Support" was why I was trying to call.
~no more hughesnet's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~no more hughesnet: I am thinking of pursuing a class action law suit for this company charging customers after they have pursued a service cancellation. I have tried for almost * months to cancel this account. I have spoken to * or more individuals (all located in India) that say I must speak to customer account representative and then the calls are disconnected. Despite multiple calls, I still cannot get this account closed. This is absolutely ridiculous.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~no more hughesnet: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~no more hughesnet: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~no more hughesnet: For that I would say four out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~no more hughesnet: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~no more hughesnet taken from his HughesNet customer service problem that occurred on November 6th, 2017.