I like many things about HULU Plus, but there a...
A Hulu customer review by GetHuman user ~Mark from November 23rd, 2017
Background on ~Mark's case
GetHuman: ~Mark - can you tell our other Hulu customers when your case took place?
~Mark: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~Mark a list of common Hulu problems)
~Mark: "Upgrade/Downgrade Account" was why I was trying to call.
~Mark's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mark: I like many things about HULU Plus, but there are some that I don't like. For example, I find it offensive that HULU Plus charges a fee for their service, but also includes unavoidable advertising as a part of the shows they make available. I also don't like the fact that they offer shows to companies such as Comcast that are not offered to HULU Plus subscribers--Sea Hunt, for instance, among others. Internet TV is a good idea, but what HULU offers falls far short of what I hope will evolve.
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Mark: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mark: I'd give them a five out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Mark: For that I would say two out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Mark: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mark taken from his Hulu customer service problem that occurred on November 19th, 2017.