Hydro-Quebec: *** -***-****: *st it tells you if you don't ha...
A Hydro-Quebec customer review by GetHuman user ~exstormtrooper from November 24th, 2017
Background on ~exstormtrooper's case
GetHuman: ~exstormtrooper - can you tell our other Hydro-Quebec customers when your case took place?
~exstormtrooper: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Hydro-Quebec, and if so, how?
GetHuman: And which of these common Hydro-Quebec customer issues best describes the reason you wanted to talk to them?
(Shows ~exstormtrooper a list of common Hydro-Quebec problems)
~exstormtrooper: "Setup service" was why I was trying to call.
~exstormtrooper's review of Hydro-Quebec customer service
GetHuman: So how would you sum up your experience for GetHuman's Hydro-Quebec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~exstormtrooper: *** -***-****: *st it tells you if you don't have a touch tone phone to wait. then it hangs up on you. *****-***-****: waited. got someone human. only spoke french but better than nothing
GetHuman: Let's quantify your experience contacting Hydro-Quebec. On a scale of 1 to 5, how easy is it go get help on a Hydro-Quebec problem?
~exstormtrooper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~exstormtrooper: I'd give them a four out of five on communication.
GetHuman: And what about Hydro-Quebec's ability to quickly and effectively address your problem?
~exstormtrooper: For that I would say three out of five.
GetHuman: And finally- any advice for other Hydro-Quebec customers?
~exstormtrooper: Call them early in the day or late. Don't forget any personal or account information you might need for Hydro-Quebec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~exstormtrooper taken from his Hydro-Quebec customer service problem that occurred on November 18th, 2017.