Hydro-Quebec: We absolutely are in need of another hydro serv...
A Hydro-Quebec customer review by GetHuman user ~bittonal from November 7th, 2017
Background on ~bittonal's case
GetHuman: ~bittonal - can you tell our other Hydro-Quebec customers when your case took place?
~bittonal: Yeah. It was afternoon, on October 29th.
GetHuman: Did you reach out to Hydro-Quebec, and if so, how?
GetHuman: And which of these common Hydro-Quebec customer issues best describes the reason you wanted to talk to them?
(Shows ~bittonal a list of common Hydro-Quebec problems)
~bittonal: "Cancel service" was why I was trying to call.
~bittonal's review of Hydro-Quebec customer service
GetHuman: So how would you sum up your experience for GetHuman's Hydro-Quebec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bittonal: We absolutely are in need of another hydro service provider. Hydro Quebec is simply and plainly a monopolistic organization that is as supported and protected by the government and which provides a very poor quality service to its customers.
GetHuman: Let's quantify your experience contacting Hydro-Quebec. On a scale of 1 to 5, how easy is it go get help on a Hydro-Quebec problem?
~bittonal: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bittonal: I'd give them a two out of five on communication.
GetHuman: And what about Hydro-Quebec's ability to quickly and effectively address your problem?
~bittonal: For that I would say three out of five.
GetHuman: And finally- any advice for other Hydro-Quebec customers?
~bittonal: Call them early in the day or late. Don't forget any personal or account information you might need for Hydro-Quebec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bittonal taken from his Hydro-Quebec customer service problem that occurred on October 29th, 2017.