Hydro-Quebec: Just as advertised. Dialed and waited on the l...
A Hydro-Quebec customer review by GetHuman user ~tim_c7 from November 22nd, 2017
Background on ~tim_c7's case
GetHuman: ~tim_c7 - can you tell our other Hydro-Quebec customers when your case took place?
~tim_c7: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Hydro-Quebec, and if so, how?
GetHuman: And which of these common Hydro-Quebec customer issues best describes the reason you wanted to talk to them?
(Shows ~tim_c7 a list of common Hydro-Quebec problems)
~tim_c7: "Lower my bill" was why I was trying to call.
~tim_c7's review of Hydro-Quebec customer service
GetHuman: So how would you sum up your experience for GetHuman's Hydro-Quebec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tim_c7: Just as advertised. Dialed and waited on the line. After a short hold I was talking to a human. I love gethuman.com
GetHuman: Let's quantify your experience contacting Hydro-Quebec. On a scale of 1 to 5, how easy is it go get help on a Hydro-Quebec problem?
~tim_c7: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tim_c7: I'd give them a three out of five on communication.
GetHuman: And what about Hydro-Quebec's ability to quickly and effectively address your problem?
~tim_c7: For that I would say five out of five.
GetHuman: And finally- any advice for other Hydro-Quebec customers?
~tim_c7: Call them early in the day or late. Don't forget any personal or account information you might need for Hydro-Quebec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tim_c7 taken from his Hydro-Quebec customer service problem that occurred on November 20th, 2017.