Hyundai: Called to advise that a *rd party coverage comp...
A Hyundai customer review by GetHuman user ~Steve from November 16th, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other Hyundai customers when your case took place?
~Steve: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Hyundai, and if so, how?
GetHuman: And which of these common Hyundai customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common Hyundai problems)
~Steve: "Repairs" was why I was trying to call.
~Steve's review of Hyundai customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyundai customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: Called to advise that a *rd party coverage company badmouthed my Hyundai ("it's not worth anything if you try to sell it". Your response: "We have no control over...." repeated three times. Even if you don't, you have influence and a CS rep can just say "thanks for your input, I'll pass it along". No one is powerless these days and certainly not a huge company like Hyundai.
GetHuman: Let's quantify your experience contacting Hyundai. On a scale of 1 to 5, how easy is it go get help on a Hyundai problem?
~Steve: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a two out of five on communication.
GetHuman: And what about Hyundai's ability to quickly and effectively address your problem?
~Steve: For that I would say one out of five.
GetHuman: And finally- any advice for other Hyundai customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for Hyundai to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his Hyundai customer service problem that occurred on November 12th, 2017.