Dear Hyundai company,*I need to contact to comp...
A Hyundai customer review by GetHuman user ~br from November 14th, 2017
Background on ~br's case
GetHuman: ~br - can you tell our other Hyundai customers when your case took place?
~br: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Hyundai, and if so, how?
GetHuman: And which of these common Hyundai customer issues best describes the reason you wanted to talk to them?
(Shows ~br a list of common Hyundai problems)
~br: "Complaint" was why I was trying to call.
~br's review of Hyundai customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyundai customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~br: Dear Hyundai company,*I need to contact to complain department, if this e-mail is not the proper address please give me the correct address. My Hyundai Azera took fire recently while I was inside it.All of the windows were closed. I get out it. It could be blocked the doors in * minutes after. This event touched me deeply psychically . I lost my trust to my Hyundai. I put it in a parking and I don't drive it. I am afraid of even seeing it. I paid a great amount of money when I bought it and now I don't have a car. I have to visit a psychologist every day. * Somebody recorded the event during fire it is too long I could not upload it here. I send you one of my short videos that I recorded after. *I hope you suggest me a solution. If non, I will upload them on youtube and facebook. your other costumers have to be carefull about buying or keeping their Azera
GetHuman: Let's quantify your experience contacting Hyundai. On a scale of 1 to 5, how easy is it go get help on a Hyundai problem?
~br: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~br: I'd give them a three out of five on communication.
GetHuman: And what about Hyundai's ability to quickly and effectively address your problem?
~br: For that I would say five out of five.
GetHuman: And finally- any advice for other Hyundai customers?
~br: Call them early in the day or late. Don't forget any personal or account information you might need for Hyundai to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~br taken from his Hyundai customer service problem that occurred on November 6th, 2017.