Hyundai: In **** I purchased a Sante Fe with the in-car...
A Hyundai customer review by GetHuman user ~weeks from November 20th, 2017
Background on ~weeks's case
GetHuman: ~weeks - can you tell our other Hyundai customers when your case took place?
~weeks: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Hyundai, and if so, how?
GetHuman: And which of these common Hyundai customer issues best describes the reason you wanted to talk to them?
(Shows ~weeks a list of common Hyundai problems)
~weeks: "Where to buy" was why I was trying to call.
~weeks's review of Hyundai customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyundai customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~weeks: In **** I purchased a Sante Fe with the in-car Navigation System. The day we drove the car off the lot the maps were out of date. I contacted the dealership and was told it would automatically update. Two years later we asked again and were told we had to pay $*** to have the maps updated. Now, the car is *-years-old and the navigation system is so bad it is dangerous. We don't even turn it on. For $***, we purchased a Garmin with free lifetime map updates. So we now drive a Sante Fe, with a built in navigation system, and a Garmin attached to the windshield. Friends are shocked at what we have had to do.**Why is Hyundai doing this to their customers? I tried to speak to Hyundai Customer Connect System "Lead' Laura who gave me nothing but attitude. How outrageous to charge what you do for the system, then expect us to pay $*** each time it needs to be updated. Are you crazy???**I'm done with Hyundai. Oh yea, did I mention that the Sante Fe was my third, and now last
GetHuman: Let's quantify your experience contacting Hyundai. On a scale of 1 to 5, how easy is it go get help on a Hyundai problem?
~weeks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~weeks: I'd give them a five out of five on communication.
GetHuman: And what about Hyundai's ability to quickly and effectively address your problem?
~weeks: For that I would say five out of five.
GetHuman: And finally- any advice for other Hyundai customers?
~weeks: Call them early in the day or late. Don't forget any personal or account information you might need for Hyundai to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~weeks taken from his Hyundai customer service problem that occurred on November 15th, 2017.