I Drive Safely - Defensive Driving: I have no issues with the content of I Drive Sa...
A I Drive Safely - Defensive Driving customer review by GetHuman user ~ddhogg from November 11th, 2017
Background on ~ddhogg's case
GetHuman: ~ddhogg - can you tell our other I Drive Safely - Defensive Driving customers when your case took place?
~ddhogg: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to I Drive Safely - Defensive Driving, and if so, how?
GetHuman: And which of these common I Drive Safely - Defensive Driving customer issues best describes the reason you wanted to talk to them?
(Shows ~ddhogg a list of common I Drive Safely - Defensive Driving problems)
~ddhogg: "Cancel Appointment" was why I was trying to call.
~ddhogg's review of I Drive Safely - Defensive Driving customer service
GetHuman: So how would you sum up your experience for GetHuman's I Drive Safely - Defensive Driving customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ddhogg: I have no issues with the content of I Drive Safely course, but their treatment of the customer is abysmal!! I requested my driving record on ******* for overnight delivery. When it had not arrived by ********, I contacted your customer service, (was told that some of the information was incorrect, and that I had been emaild notifying my of the issue. (No such email was ever received, and they had the correct email address, because I received confirmation of payment.) I corrected the missing information, and requested email delivery, which I was assured would be sent within ** hours. I specifically asked the customer service rep if it made any difference that the next day was Saturday, and she assured me that it did not matter ..."we are open ****" THREE days later, I received my driving record via email! My court appearance was on Monday morning, so I had already obtained my driving record from the state agency, using the same information that I gave to I Drive safely, and got it o
GetHuman: Let's quantify your experience contacting I Drive Safely - Defensive Driving. On a scale of 1 to 5, how easy is it go get help on a I Drive Safely - Defensive Driving problem?
~ddhogg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ddhogg: I'd give them a three out of five on communication.
GetHuman: And what about I Drive Safely - Defensive Driving's ability to quickly and effectively address your problem?
~ddhogg: For that I would say four out of five.
GetHuman: And finally- any advice for other I Drive Safely - Defensive Driving customers?
~ddhogg: Call them early in the day or late. Don't forget any personal or account information you might need for I Drive Safely - Defensive Driving to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ddhogg taken from his I Drive Safely - Defensive Driving customer service problem that occurred on November 2nd, 2017.