I Drive Safely - Defensive Driving: The key stroke authentication process is flawed...
A I Drive Safely - Defensive Driving customer review by GetHuman user ~Jay from November 13th, 2017
Background on ~Jay's case
GetHuman: ~Jay - can you tell our other I Drive Safely - Defensive Driving customers when your case took place?
~Jay: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to I Drive Safely - Defensive Driving, and if so, how?
GetHuman: And which of these common I Drive Safely - Defensive Driving customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay a list of common I Drive Safely - Defensive Driving problems)
~Jay: "Account Access" was why I was trying to call.
~Jay's review of I Drive Safely - Defensive Driving customer service
GetHuman: So how would you sum up your experience for GetHuman's I Drive Safely - Defensive Driving customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay: The key stroke authentication process is flawed on their web site. A lot of people will end up go to a public notary to take a paper exam instead of the online exam which defeat the purpose of using this online course.
GetHuman: Let's quantify your experience contacting I Drive Safely - Defensive Driving. On a scale of 1 to 5, how easy is it go get help on a I Drive Safely - Defensive Driving problem?
~Jay: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay: I'd give them a four out of five on communication.
GetHuman: And what about I Drive Safely - Defensive Driving's ability to quickly and effectively address your problem?
~Jay: For that I would say one out of five.
GetHuman: And finally- any advice for other I Drive Safely - Defensive Driving customers?
~Jay: Call them early in the day or late. Don't forget any personal or account information you might need for I Drive Safely - Defensive Driving to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay taken from his I Drive Safely - Defensive Driving customer service problem that occurred on November 7th, 2017.