IHOP Restaurants: Yesterday, I was in Ihop in San-Pablo St, Berke...
A IHOP Restaurants customer review by GetHuman user ~maha from November 4th, 2017
Background on ~maha's case
GetHuman: ~maha - can you tell our other IHOP Restaurants customers when your case took place?
~maha: Yes. It was late at night, on October 25th.
GetHuman: Did you reach out to IHOP Restaurants, and if so, how?
GetHuman: And which of these common IHOP Restaurants customer issues best describes the reason you wanted to talk to them?
(Shows ~maha a list of common IHOP Restaurants problems)
~maha: "Complaint" was why I was trying to call.
~maha's review of IHOP Restaurants customer service
GetHuman: So how would you sum up your experience for GetHuman's IHOP Restaurants customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maha: Yesterday, I was in Ihop in San-Pablo St, Berkeley, CA with my family, my husband and * kids.*It was the worst restaurant I have ever gone to yet .We ordered * plates and drinks, they served the drinks, and left us waiting for more than an hour.*The worst thing is that they have served * tables in which people came all after us.*In addition, I saw the waitress changed the order of a women in one of those tables, and brought her another order before she even served us, although we came ** minutes before them, and we have * hungry children. Then I asked the waitress to serve our children before us, as if we can wait more than them, but she ignored my demand, and went to serve another table of those who came more lately than us!!!!!*When we complained, the waitress said*€* I know!*€* Then, I talked to the manager, but he said "I'm not sure of that" and his action was so weak!*We left angry and hungry. We will never ever enter this restaurant again!
GetHuman: Let's quantify your experience contacting IHOP Restaurants. On a scale of 1 to 5, how easy is it go get help on a IHOP Restaurants problem?
~maha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maha: I'd give them a two out of five on communication.
GetHuman: And what about IHOP Restaurants's ability to quickly and effectively address your problem?
~maha: For that I would say five out of five.
GetHuman: And finally- any advice for other IHOP Restaurants customers?
~maha: Call them early in the day or late. Don't forget any personal or account information you might need for IHOP Restaurants to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maha taken from his IHOP Restaurants customer service problem that occurred on October 25th, 2017.