Illuminating Company: Never did get a human just the automated outage...
A Illuminating Company customer review by GetHuman user ~photolover1 from November 13th, 2017
Background on ~photolover1's case
GetHuman: ~photolover1 - can you tell our other Illuminating Company customers when your case took place?
~photolover1: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Illuminating Company, and if so, how?
GetHuman: And which of these common Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~photolover1 a list of common Illuminating Company problems)
~photolover1: "Setup Service" was why I was trying to call.
~photolover1's review of Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~photolover1: Never did get a human just the automated outage line - we have been without power for * days-can't understand why crews would leave one area that will have severe power outage to go to another area that have severe power outage. thats just foolish and dumb.
GetHuman: Let's quantify your experience contacting Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a Illuminating Company problem?
~photolover1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~photolover1: I'd give them a four out of five on communication.
GetHuman: And what about Illuminating Company's ability to quickly and effectively address your problem?
~photolover1: For that I would say three out of five.
GetHuman: And finally- any advice for other Illuminating Company customers?
~photolover1: Call them early in the day or late. Don't forget any personal or account information you might need for Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~photolover1 taken from his Illuminating Company customer service problem that occurred on November 9th, 2017.