Illuminating Company: Worst power company in the western world. Simi...

A Illuminating Company customer review by GetHuman user ~Bob90024 from November 13th, 2017

Background on ~Bob90024's case

GetHuman: ~Bob90024 - can you tell our other Illuminating Company customers when your case took place?
~Bob90024: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to Illuminating Company, and if so, how?
~Bob90024: I used the 800-589-3101 number I found for on the GetHuman Illuminating Company customer phone number page I was on: Illuminating Company Customer Service Phone Number
GetHuman: And which of these common Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob90024 a list of common Illuminating Company problems)
~Bob90024: "Book appointment" was why I was trying to call.

~Bob90024's review of Illuminating Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob90024: Worst power company in the western world. Similar to a *rd world power company in terms of reliability and service.
GetHuman: Let's quantify your experience contacting Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a Illuminating Company problem?
~Bob90024: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob90024: I'd give them a two out of five on communication.
GetHuman: And what about Illuminating Company's ability to quickly and effectively address your problem?
~Bob90024: For that I would say three out of five.
GetHuman: And finally- any advice for other Illuminating Company customers?
~Bob90024: Call them early in the day or late. Don't forget any personal or account information you might need for Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob90024 taken from his Illuminating Company customer service problem that occurred on November 4th, 2017.

Illuminating Company

3.17 of 5 stars | 38 reviews

~Bob90024's Illuminating Company Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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