Importcds.com: CD bought on Amazon but not delivered. Emailed...
A Importcds.com customer review by GetHuman user ~bbk from November 19th, 2017
Background on ~bbk's case
GetHuman: ~bbk - can you tell our other Importcds.com customers when your case took place?
~bbk: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Importcds.com, and if so, how?
GetHuman: And which of these common Importcds.com customer issues best describes the reason you wanted to talk to them?
(Shows ~bbk a list of common Importcds.com problems)
~bbk: "Warranty claim" was why I was trying to call.
~bbk's review of Importcds.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Importcds.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bbk: CD bought on Amazon but not delivered. Emailed seller via Amaz.-useless. Finally tracked down phone num. Was told their email is automated response. CSR said they would refund my money. Hope so. Not impressed by their cust. svce. Email was complete wase of time. They use DHL Global Mail - slow and unreliable.
GetHuman: Let's quantify your experience contacting Importcds.com. On a scale of 1 to 5, how easy is it go get help on a Importcds.com problem?
~bbk: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bbk: I'd give them a five out of five on communication.
GetHuman: And what about Importcds.com's ability to quickly and effectively address your problem?
~bbk: For that I would say five out of five.
GetHuman: And finally- any advice for other Importcds.com customers?
~bbk: Call them early in the day or late. Don't forget any personal or account information you might need for Importcds.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bbk taken from his Importcds.com customer service problem that occurred on November 11th, 2017.