Importcds.com: Called this number* given an alternative number...
A Importcds.com customer review by GetHuman user ~dissappointed mom from November 25th, 2017
Background on ~dissappointed mom's case
GetHuman: ~dissappointed mom - can you tell our other Importcds.com customers when your case took place?
~dissappointed mom: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Importcds.com, and if so, how?
GetHuman: And which of these common Importcds.com customer issues best describes the reason you wanted to talk to them?
(Shows ~dissappointed mom a list of common Importcds.com problems)
~dissappointed mom: "Cancel order" was why I was trying to call.
~dissappointed mom's review of Importcds.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Importcds.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissappointed mom: Called this number* given an alternative number to call since I ordered direct (knew I was in trouble...) Upset that they had not responded to my email request for a tracking number. Was placed on hold so he could check on order. He informed me that USPS shows set to deliver on Saturday, Dec **th AFTER Christmas, which is more that seven (*) business days. Told him it would be nice if their website would update the info* he said it was not their fault, that USPS updates their own information. Told him it the tracking number would have been provided, I could have tracked it myself.*HORRIBLE CUSTOMER SERVICE
GetHuman: Let's quantify your experience contacting Importcds.com. On a scale of 1 to 5, how easy is it go get help on a Importcds.com problem?
~dissappointed mom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissappointed mom: I'd give them a one out of five on communication.
GetHuman: And what about Importcds.com's ability to quickly and effectively address your problem?
~dissappointed mom: For that I would say four out of five.
GetHuman: And finally- any advice for other Importcds.com customers?
~dissappointed mom: Call them early in the day or late. Don't forget any personal or account information you might need for Importcds.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissappointed mom taken from his Importcds.com customer service problem that occurred on November 24th, 2017.