Indianapolis Star: Attempted a month trial of digital service but...
A Indianapolis Star customer review by GetHuman user GetHuman-248944 from November 19th, 2017
Background on GetHuman-248944's case
GetHuman: GetHuman-248944 - can you tell our other Indianapolis Star customers when your case took place?
GetHuman-248944: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Indianapolis Star, and if so, how?
GetHuman: And which of these common Indianapolis Star customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-248944 a list of common Indianapolis Star problems)
GetHuman-248944: "Cancel subscription" was why I was trying to call.
GetHuman-248944's review of Indianapolis Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Indianapolis Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-248944: Attempted a month trial of digital service but despite my call to cancel, they continued to charged me for the next * months. I should've been checking my bank account. They claim I never cancelled and then they wanted $** more because my debit card they'd been charging expired and they couldn't charge me the last two months! I only found out when I got a letter about the need for a new card. Terrible, terrible customer service- no refund for a service they don't monitor to see if you've even used. Do not just "trial" this service- know you'll be paying for it indefinitely.
GetHuman: Let's quantify your experience contacting Indianapolis Star. On a scale of 1 to 5, how easy is it go get help on a Indianapolis Star problem?
GetHuman-248944: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-248944: I'd give them a four out of five on communication.
GetHuman: And what about Indianapolis Star's ability to quickly and effectively address your problem?
GetHuman-248944: For that I would say three out of five.
GetHuman: And finally- any advice for other Indianapolis Star customers?
GetHuman-248944: Call them early in the day or late. Don't forget any personal or account information you might need for Indianapolis Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-248944 taken from his Indianapolis Star customer service problem that occurred on November 13th, 2017.