Indianapolis Star: I am very upset with the overall experience I h...
A Indianapolis Star customer review by GetHuman user ~shaina wilkerson from November 24th, 2017
Background on ~shaina wilkerson's case
GetHuman: ~shaina wilkerson - can you tell our other Indianapolis Star customers when your case took place?
~shaina wilkerson: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Indianapolis Star, and if so, how?
GetHuman: And which of these common Indianapolis Star customer issues best describes the reason you wanted to talk to them?
(Shows ~shaina wilkerson a list of common Indianapolis Star problems)
~shaina wilkerson: "Lower my bill" was why I was trying to call.
~shaina wilkerson's review of Indianapolis Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Indianapolis Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shaina wilkerson: I am very upset with the overall experience I have had. My card got compromised and they weren't receiving there money and because I wanted to address some issues before I just gave them my new card * I got hung up on.So for a long time customer I cancelled my service I work in hospitality and that was the worst I have ever been treated..Im sorry but one month of free newspapers does not make up for that rudeness.
GetHuman: Let's quantify your experience contacting Indianapolis Star. On a scale of 1 to 5, how easy is it go get help on a Indianapolis Star problem?
~shaina wilkerson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shaina wilkerson: I'd give them a two out of five on communication.
GetHuman: And what about Indianapolis Star's ability to quickly and effectively address your problem?
~shaina wilkerson: For that I would say one out of five.
GetHuman: And finally- any advice for other Indianapolis Star customers?
~shaina wilkerson: Call them early in the day or late. Don't forget any personal or account information you might need for Indianapolis Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shaina wilkerson taken from his Indianapolis Star customer service problem that occurred on November 16th, 2017.